Frequently Asked Questions

Where can I check to which products my fees apply?

“Navigate to Products > Collections and find the collection with the same name as the fee you generated. In the collection overview, you can see the products to which the fee applies”

Can I use multiple conditions to generate a fee?

“Yes, you can fill in multiple conditions in the ‘Create Fee’ page. When you use multiple conditions, you must declare whether you want to apply the fee to products which meet all the conditions, or at least one of the conditions.”

Can I modify an existing fee?

“Unfortunately not, since Shopify does not allow changing the conditions of a fee once it has been made. Simply remove the old fee and generate a new one when you want to modify a fee.”

Where can I see how many times a fee has been used?

“Statistics will be added in a future update. In the mean time, in Analytics > Reports > Sales by Product you can find the fees you have created and see the amount of times it has been used.”

Can products have multiple fees?

“Yes, when a customer buys a product which has multiple fees, all the fees will be added to the checkout of the customer.”